Learn to how cultivate emotional bonds, create lasting impressions & address unconscious biases for impactful customer interactions & brand distinction. Listen now to Doing CX Right Host Stacy Sherman and featured guest Sylvie di Giusto. Take notes as there are a lot of CX leadership gems shared.
Zack Pousman, Founder of Helpfully, shares user experience (UX) & customer experience (CX) tactics to create solutions people truly need without making dangerous assumptions.
Kerry Bodine, co-author of Outside In and a globally recognized customer experience expert, explains how to put the customer first and gain financial benefits by doing human-centered design and journey mapping the right way.
Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
Claire Boscq- Scott, Global Customer Service guru and three-time author, explains why and how to do mystery shopping right. You’ll learn best practices to improve your products and services and gain a real competitive advantage.
Celia Fleischaker, CMO at Verint, explains how to elevate relationships and customer engagement across channels from marketing, and sales to customer service and support by breaking silos and improving inefficiencies
Howard Tiersky, author of Winning Digital Customers, shares how to drive customer behaviors, earn their love and emotional commitment to maximize your competitiveness.
Mary Drumond, Chief Marketing Officer at Worthix, explains how to impact customers’ decisions by knowing their needs & perceptions without survey fatigue
Listen to Madalyn Sklar, social media evangelist, explain how to enhance customer relationships, build communities, and gain competitive info
Customers choose brands who personalize their marketing & communications. Learn how to create a buyer persona to improve customer experiences
