There’re tools to enhance customer service & improve brand experiences. Listen to Stacy Sherman and Gabe Larsen discuss their favorites
Customer Service Secrets Leveraging Tools & Technology
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Doing CX Right Blog
Innovation and AI
Impact of Customer Experience Design on Your Business
Stacy Sherman speaks about the impact of customer experience design on Virtual CMO’s podcast. Listen now
Customer Experience By Design
Stacy Sherman joins Gary David’s Customer Experience podcast to discuss effective techniques how to differentiate brands through intentional
Creating Awesome Customer Experiences By Design
Many companies want to use customer experience, but are they really embracing its essence? Businesses often think it is about customers being happy in terms of ‘customer satisfaction.’ The point is really customer experience is about much more than satisfaction. To...
Improving Experiences For People With Disabilities (Video)
Can you imagine having 84 surgeries before the age of 50? I’m bringing a patient experience story to life to increase empathy in & out of the workplace.
How To Humanize Customer Experiences In The Digital Age
Not too long ago, consumers had to drive to a retail store to purchase what they wanted. Customer experience (CX) had a
Mobile Apps Can Be A Brand Differentiator Unless UX Goes Wrong
“Apps convert 3x better than Mobile Sites,” UNLESS there’s a bad user experience (UX) which happened to me.
Human Factors International Interviews Stacy Sherman about UX Best Practices and Achieving CX Success
Human Factors International (HFI) interviews Stacy Sherman about her successes and achievements in designing best-in-class online buying experiences based on a focus on Customer Experiences (CX), User Design (UX) and a holistic test and
Design Is A Competitive Differentiator
Design is a key differentiator when creating products and customer experiences. While price matters, it is not the only criteria and sometimes irrelevant when making purchase decisions. As an example, I recently bought
2 Examples of User Experience Gone Wrong. Learn From Them!
The number of digital buyers continues to rise every year. “In 2017, an estimated 1.66 billion people worldwide purchased goods online.
