Doing Customer Experience Right Podcast
Listen To Summary
About Customer Experience (CX) Podcast
Each episode provides ACTIONABLE tips to help business people accelerate brand loyalty and revenue by Doing Customer Experience Right…which is fueled by valued, appreciated employees. Stacy Sherman and guests dig deep into how to differentiate companies beyond price and gain a competitive advantage through effective leadership and experience management.
The show is not all business and customer service-related. You’ll also hear personal stories, challenges overcome, and lessons learned to inspire you to DO differently and show up as your best self.
Who Are Featured Guests
Best-selling authors, keynote speakers, CEOs, and inspiring leaders who share proven strategies and tactics to help you humanize business and maximize results. Complete Request Form for consideration to be a show guest.
What You Will Learn
How to differentiate your brand, gain new customers and keep them coming back through experience management. Includes increasing employee engagement to deliver customer excellence. Instituting CX metrics for accountability. Building and sustaining a customer-centric culture with trust at the forefront. Mapping customer journeys the right way and more.
When & Where Shows Launch
New episodes go live every weekend on major podcast platforms including Spotify, Apple, Amazon, Google, Stitcher, iHeart Radio. Subscribe on your favorite podcast channel to get notifications. Can also watch interviews on DoingCXRight Youtube channel.
Recent Episodes (Audio & Video)
QUICK LINKS:
Shep Hyken. Fred Reichert. Jay Baer, Joey Coleman. Rob Markey. Bob Burg, Colin Shaw, Joe Pine, Adam Toporek, Madalyn Sklar, Darren Prince, Neen James, Ryan Estis, Dan Gingiss, Stephen Shedletsky, Steven Van Belleghem, Jeannie Walters, Nick Webb, Scott McCain, Charles Green, Stephanie Thum. Jeff Toister. Matt Dixon. Jim Tincher. Mary Drumond. Howard Tiersky, Bill Staikos, Stan Phelps, Marcey Rader. Ethan Beute. Robertson Stewart. Adrian Swinscoe. Michael Brenner. Jim Knight. Celia Fleischaker. Neal Schaffer
Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
Greg Melia, CEO of CXPA organization, and Stacy Sherman share valuable ways you can celebrate National CX Day and Customer Service week to show extra appreciation to customers, employees, and agents.
Business and Life Experience Lessons From Mom
My Mom Eileen, one of the first women Options Traders on Wallstreet, a well-known Bridge and Backgammon player, and a true change agent, shares leadership lessons to achieve goals no matter what challenges come your way.
Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems
Wendy Smith, Professor and Best-Selling Author of "Both/And Thinking" explains how to cope & thrive with multiple knotted conflicts happening at the same time for greater success in business and life.
Getting More Organized and Productive Through GTD®
David Allen, Best-Selling Author of "Getting Things Done: The Art of Stress-Free Productivity," explains 5 core behaviors you need to do to get anything under control, stay productive, and relaxed for better work and life experiences
Building Trust And Selling From The Heart
Larry Levine, Best-Selling Author of "Selling From The Heart," explains new effective ways to approach buyers and increase sales with an unbeatable competitive edge. Hint: Success starts within, not out. It's about YOU.
Transforming Customer Experience Through Mystery Shopping
Claire Boscq- Scott, Global Customer Service guru and three-time author, explains why and how to do mystery shopping right. You'll learn best practices to improve your products and services and gain a real competitive advantage.
5 Star Reviews & Testimonials
Stacy brings a great deal of knowledge and information to the table. Definitely a worthwhile listen for anybody concerned about customer experience!
Episode 1 – Getting Customers Back To Buy Again and Again. Watch / Listen HERE.
Stacy does her homework to ensure the interview is not just the usual questions. Every guest offers insights and actions listeners can take right away. I was impressed as a guest on the show with her level of preparation, and as a listener, I’ve gained something from each episode. Any CX leader will benefit from listening to Doing CX Right!
Episode 16 – Everyday Ways to Live Your CX Mission. Watch / Listen HERE.
Customer Experience has never been more important to the long-term success of a company. Stacy’s podcast provides powerful insights into how companies should approach CX. Definitely worth listening if you are looking for practical ways to improve CX.
Episode 39 – Breaking Silos & Harnessing Data To Improve CX. Watch / Listen HERE.
Meet Podcast Host ~ Stacy Sherman
Stacy Sherman
Award-winning certified customer experience (CX) corporate executive, keynote speaker, author, podcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees.
What differentiates Stacy is that she brings real-life leadership examples and customer experience and service best practices from being in the trenches working at reputable companies, including Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, and AT&T. Stacy is currently the Vice President of Marketing, Agent and Customer Experience, at LiveOps.
Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete. She has a multitude of degrees and professional certifications in customer experience and digital marketing. Her favorite role in life is being Mom to two human young adults and two furry dogs.
Stacy Sherman’s Guest Appearances on Radio & Podcasts
Understanding Customers Through Journey Mapping
Learn about journey mapping, how the process helps leaders understand their customers better and best practices.
Onboarding Customer & Employees The Right Way
Onboarding customers the right way matters as first impressions set the tone of how people think
Creating WOW Moments by Simply Being Human
I had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times
How To Be Customer-Centric & Not Just Say It
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different