Interviews & PodcastsSharing CX as a Speaker, Panelist and Interviewee
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While I write about customer experiences, employee engagement, leadership, and culture transformation, I love speaking about these topics at events, in media, and podcasts too. Learn about my CX mission, and listen to episodes below to increase your understanding of DoingCXRight® and how to differentiate your brand.
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Stacy Sherman explains how & why customer experience provides a competitive edge & easy ways to differentiate brands
Customer Experience education is finding its way to universities, and I love it. I had the opportunity to be a guest on a podcast show hosted by Tom Dewitt, Director of CX at Michigan State University as well as
Stacy joins Professor Pete Alexander, host of Winning In Business & Life podcast, to discuss thought-provoking questions at rapid speed. Listen and get inspired from conversations.
Stacy Sherman joins Carolyn Kiel’s podcast, featuring extraordinary stories from everyday people about achieving success
Human Factors International Interviews Stacy Sherman about UX Best Practices and Achieving CX Success
Human Factors International (HFI) interviews Stacy Sherman about her successes and achievements in designing best-in-class online buying experiences based on a focus on Customer Experiences (CX), User Design (UX) and a holistic test and
When I was leading CX at Verizon Wireless a few years ago, my team leveraged different platforms to measure customer and employee satisfaction. One of them was ForeSee, which has recently become Verint. The company interviewed me and shared my CX perspective at their...
According to a report released by Field Technologies in November, improving customer experience was reported as the #1 strategic initiative for 76 percent of service organizations surveyed. While some of these field service organizations are really embracing CX and...
In January 2018, Stacy Sherman joined a panel of experts at Rutgers from different industries to discuss a variety of CX topics with individuals looking to build a more customer-centric organization as well as advance their personal skills. Some of the key themes that...