Welcome To The Doing CX Right‬ Podcast
with Stacy Sherman
There’s No Reason To Ever Have Bad Experiences
As a customer, employee, patient, Â agent, boss, guest, etc.
I started the Doing CX Right podcast to help you STOP negative experiences and PREVENT them from happening for better outcomes.  Besides sharing my proven Heart & Scienceâ„¢ framework, I’m also bringing you well-known authors and innovative leaders who provide actionable tips that you can easily apply wherever your work.
While you’ll hear tons of business success strategies, every episode includes personal stories, challenges overcome, and lessons learned to inspire you to show up as your best self and create meaningful experiences for others. We have a lot to learn together. Â
FEATURED AUTHORS & THOUGHT LEADERS







Bill Price
3X Author, "The Best Service is No Service."

Mark Schaeffer
9x Author, "Marketing Rebellion" + "Cumulative Advantage"
The Role of Marketing in CX

Joe Pine
Author "Experience Economy." "Infinite Possibility."
Competing for Customer Time, Attention & Money

Annette Franz
Author, "Putting The Customer in CX"


Jeannie Walters
Speaker, Trainer, Customer Experience Consultant
Everyday Ways To Live   CX Mission


Matt Dixon
Author "Challenger Sale" + "Effortless Experience"
Predicting Customer’s Next Actions Beyond Surveys

Joey Coleman
Author, "Never Lose A Customer Again"

Colin Shaw
7x Author, Customer Experience & Marketing

Scott McKain
Author: "Ten Best" Biz Books
Distinguishing Your Brand In A Hyper-Competitive Marketplace

Neen James
Author, "Attention Pays"
How Attention Paysâ„¢ for Productivity & Profitability

Steven Van Belleghem
Author, "When Digital Becomes Human"
Doing Customer Experience Right In The Digital Age

Ian Golding
Author, "Customer What?"
Improving The Customer Journey With Employees As Heroes

Jeff Toister
Author, "The Service Culture"
Actionable Tips about Doing Customer Service Right

Marcey Rader
Author: "Work Well, Play More"
Reducing Burnout To Deliver Better Customer Experiences

David Allen
5X Author, "Getting Things Done -Stress Free Productivity"
Getting More Organized Through GTD®

Stan Phelps
Author, "Purple Goldfish" series
Differentiating Experiences To Dominate Your Industry

Joseph Michelli
10X Author, "Leading Starbucks Way" +
Lessons From Best-In-Class Customer Experience Brands

Adam Toporek
Author, "Be Your Customer's Hero"
Creating A Frictionless Experience To Get & Keep Customers

Cynthia James
Author "Your Voice Matters"


Brittany Hodak
Author: "Creating Superfans"
5 Essential Elements of Creating Loyal Advocates and Raving Fans

Nir Eyal
Author, "Hooked." "Indistractable" +
The Hook Model: Unlocking Secrets To Customer Engagement

Adrian Swinscoe
Author, "How To Wow" + "Punk CX"
Planning For Cryptocurrency & New Technology To Enhance Customer Experiences

Nick Webb
Author, "What Customers Hate."
Eliminating What Customers Hate For Scalable Growth

Tia Graham
Author, "Be A Happy Leader"
The Science Behind Happy Leadership and Customer Service Experiences


Ron Kaufman
Author: "Uplifting Service"
Engineering Self-Sustaining Cultures of Customer Service Excellence

Joe Folkman
Author, "The Trifecta of Trust"
How To Build and Restore Trust As A Customer Experience Leader


Joanne Lipman
Wallstreet Journalist & Author
The Path to Reinvention: Transforming Your Work and Life for Lasting Success

Peter Ryan
BPO Advisor / Expert

Howard Tiersky
Author, "Winning The Digital Customer"
BUSINESS EXECUTIVES – CORPORATE LEADERS
WALKING THE CUSTOMER EXPERIENCE & MARKETING TALK DAILY

Alex Genov
Head of Customer Experience & Marketing @Zapppos