Doing CX Right Podcast
Listen To Summary
About Customer Experience (CX) Podcast
Each episode provides ACTIONABLE tips to help business owners, managers, leaders accelerate brand loyalty and revenue by Doing Customer Experience Right…which is fueled by valued, appreciated employees. Stacy Sherman and featured guests dig deep into how to differentiate brands beyond price and gain a competitive advantage through experience management.
The show is not all business and customer service-related. You’ll also hear personal stories, challenges overcome and lessons learned to inspire you to DO differently and show up as best self.
Who Are Featured Guests
Best-selling authors, keynote speakers, CEOs, and inspiring leaders who share proven strategies and tactics to help you humanize business and maximize success.
Want to be a guest? Complete Request Form
What You Will Learn
How to keep customers from going to competitors. Instituting measurements for accountability. Gaining advocates who refer your brand. Increasing employee engagement & commitment to customer excellence; Building and sustaining a customer-centric culture with trust at the forefront; Mapping customer journeys correctly to maximize profit & more.
Recent Episodes (Audio & Video)
Shep Hyken. Jay Baer, Joey Coleman. Rob Markey. Bob Burg, Colin Shaw, Joe Pine, Adam Toporek, Madalyn Sklar, Darren Prince, Neen James, Ryan Estis, Dan Gingiss, Stephen Shedletsky, Steven Van Belleghem, Jeannie Walters, Nick Webb, Scott McCain, Charles Green, Stephanie Thum. Jeff Toister. Matt Dixon. Jim Tincher. Mary Drumond. Howard Tiersky, Bill Staikos, Stan Phelps, Marcey Rader,
Michael Buckham-White, Global Technology Managing Director at Deloitte, shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction.
Marcey Rader, productivity expert, and three-time bestselling author explains how to banish burnout, retain good people, and achieve success through practical tools and sustainable habits.
Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. Learn best practices to fix customer pain points leveraging data and human factors.
Sid Meadows, an admirable high-performance business coach, shares how to win new customers and contract renewals in the most effective ways in the digital age. He explains how to lead teams in the right way too.
Bil Staikos Snr VP at Medallia explains your employees’ behavior is your customer experience. You can’t separate them out. Learn how to lead with excellence and do what's right for customers through engaged employees.
Meet The Host ~ Stacy Sherman
Award-winning certified customer experience (CX) corporate leader, keynote speaker, author, podcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees.
What differentiates Stacy is that she brings real-life examples and customer experience and service best practices from being in the trenches versus an academic view or consulting like many colleagues. Stacy’s held leadership roles at major companies such as Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, AT&T, and is currently Vice President, Agent and Customer Experience, at LiveOps.
Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete. She has a multitude of degrees and professional certifications in customer experience and digital marketing. A mother of two human kids and two furry ones.
Stacy Sherman’s Guest Appearances on Radio & Podcasts
Listen to Stacy & Sid Meadows, from Trend Report, discuss how to do customer experience right within interior design industry
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
There’re tools to enhance customer service & improve brand experiences. Listen to Stacy Sherman and Gabe Larsen discuss their favorites
Stacy Sherman joins Adrian Swinscoe to discuss how leaders can improve customer experience outcomes and the value of humanizing business