Doing Customer Experience Right‬ Podcast


Doing CX Right podcast show on Spotify with host Stacy Sherman
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman
Doing Customer Experience (CX) Right  podcast with host Stacy Sherman

About Customer Experience (CX) Podcast

Each episode provides ACTIONABLE tips to help business people accelerate brand loyalty and revenue by Doing Customer Experience Right…which is fueled by valued, appreciated employees. Stacy Sherman and guests dig deep into how to differentiate companies beyond price and gain a competitive advantage through effective leadership and experience management. 

The show is not all business and customer service-related. You’ll also hear personal stories, challenges overcome, and lessons learned to inspire you to DO differently and show up as your best self.


Best-selling authors, keynote speakers, CEOs, and inspiring leaders who share proven strategies and tactics to help you humanize business and maximize results.  Complete Request Form for consideration to be a show guest.


How to differentiate your brand, gain new customers and keep them coming back through experience management. Includes increasing employee engagement to deliver customer excellence. Instituting CX metrics for accountability. Building and sustaining a customer-centric culture with trust at the forefront. Mapping customer journeys the right way and more.


New episodes go live every weekend on major podcast platforms, including Spotify, Apple, Amazon, Google, Stitcher, iHeart Radio. Subscribe on your favorite podcast channel to get notifications. Can also watch interviews on DoingCXRight Youtube channel.


5 Star Reviews & Testimonials

Stacy brings a great deal of knowledge and information to the table. Definitely a worthwhile listen for anybody concerned about customer experience!

Episode 1 – Getting Customers Back To Buy Again and Again.  Watch / Listen HERE.

Shep Hyken

Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author

Stacy does her homework to ensure the interview is not just the usual questions. Every guest offers insights and actions listeners can take right away. I was impressed as a guest on the show with her level of preparation, and as a listener, I’ve gained something from each episode. Any CX leader will benefit from listening to Doing CX Right!

Episode 16 – Everyday Ways to Live Your CX Mission.  Watch / Listen HERE.

Jeannie Walters

Customer Experience Speaker | Trainer | Podcast Host | Consultant

Customer Experience has never been more important to the long-term success of a company. Stacy’s podcast provides powerful insights into how companies should approach CX. Definitely worth listening if you are looking for practical ways to improve CX.

Episode 39 – Breaking Silos & Harnessing Data To Improve CX.  Watch / Listen HERE.

Celia Fleischaker

Chief Marketing Officer at Verint

Meet Podcast Host ~ Stacy Sherman

Stacy Sherman

Stacy Sherman

Award-winning certified customer experience (CX) corporate executive, keynote speakerauthorpodcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees. 

What differentiates Stacy is that she brings real-life leadership examples and customer experience and service best practices from being in the trenches working at reputable companies, including Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, and AT&T. Stacy is currently the Vice President of Marketing, Agent and Customer Experience, at LiveOps.

Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete.  She has a multitude of degrees and professional certifications in customer experience and digital marketing. Her favorite role in life is being Mom to two human young adults and two furry dogs.

Stacy Sherman’s Guest Appearances on Radio & Podcasts