Welcome To The Doing CX Right Podcast
Hosted by: Stacy Sherman
How Do You Gain More Loyal, Profitable Customers Who Buy Again and Tell Others?
Answer: By Doing Customer Experience (CX) Right
Hear host Stacy Sherman’s actionable strategies on the Doing CX Right podcast. This show is not about talking or thinking – it’s about DOING Customer Experience Right, fueled by an empowered, valued workforce.
It’s focused on helping leaders cultivate lasting relationships and meaningful experiences that enrich people’s lives versus competing on price.
You’ll learn Stacy’s proven Heart & Science™ framework and insider tips from interviews with startup Executives, corporate CEOs, and acclaimed authors about winning through customer service excellence. Each episode also includes stories, challenges overcome, and inspiring lessons you can apply for personal and professional fulfillment.
Listen, apply, and pay CX forward.
Watch Highlight Reel
Featuring Customer Experience Leaders
Listen To Stacy Sherman’s Lessons
From First 100 Doing CX Right Podcasts
(A fun twist as Shep Hyken interviews Stacy)
FEATURED AUTHORS & THOUGHT LEADERS
3X Author, "The Best Service is No Service."
Creating a Frictionless Organization
9x Author, "Marketing Rebellion" + "Cumulative Advantage"
The Role of Marketing in CX
Author "Experience Economy." "Infinite Possibility."
Competing for Customer Time, Attention & Money
Speaker, Trainer, Customer Experience Consultant
Everyday Ways To Live CX Mission
Author "Challenger Sale" + "Effortless Experience"
Predicting Customer’s Next Actions Beyond Surveys
7x Author, Customer Experience & Marketing
Employee Engagement & CX Ownership
Author: "Ten Best" Biz Books
Distinguishing Your Brand In A Hyper-Competitive Marketplace
Author, "Attention Pays"
How Attention Pays™ for Productivity & Profitability
Steven Van Belleghem
Author, "When Digital Becomes Human"
Doing Customer Experience Right In The Digital Age
Author, "The Service Culture"
Actionable Tips about Doing Customer Service Right
Author: "Work Well, Play More"
Reducing Burnout To Deliver Better Customer Experiences
5X Author, "Getting Things Done -Stress Free Productivity"
Getting More Organized Through GTD®
Author, "Purple Goldfish" series
Differentiating Experiences To Dominate Your Industry
Author, "Be Your Customer's Hero"
Creating A Frictionless Experience To Get & Keep Customers
Author "Your Voice Matters"
The Art of Mastering Your Authentic Voice for Maximum Success
Author: "Creating Superfans"
5 Essential Elements of Creating Loyal Advocates and Raving Fans
Author, "How To Wow" + "Punk CX"
Planning For Cryptocurrency & New Technology To Enhance Customer Experiences
Author, "What Customers Hate."
Eliminating What Customers Hate For Scalable Growth
Author, "Be A Happy Leader"
The Science Behind Happy Leadership and Customer Service Experiences
Author, "The Trifecta of Trust"
How To Build and Restore Trust As A Customer Experience Leader
Wallstreet Journalist & Author
The Path to Reinvention: Transforming Your Work and Life for Lasting Success
BPO Advisor / Expert
Improving The Customer Experience In The Contact Center Industry
BUSINESS EXECUTIVES – CORPORATE LEADERS
WALKING THE CUSTOMER EXPERIENCE & MARKETING TALK DAILY
Head of Customer Experience & Marketing @Zapppos