I met Diane Magers a few years ago and was immediately impressed by her passion to promote the field of Customer Experience in the world. As interim CEO for the Customer Experience Professionals Association, Diane speaks and conducts workshops all over the world to help transform CX strategy into action. Diane earned a Masters in Clinical Psychology and a Masters of Business Administration. She is a Certified Customer Experience Professional (CCXP) and holds certifications in Voice of Customer, Customer Experience Management, Net Promoter Score and CX Design and Innovation.
Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She believes that brands who win choose to focus on the human and emotional elements of business. I hope you enjoy reading Diane’s take on everything CX as much as I did having a coffee chat with her. Continue Reading →